FAQs

FAQs

Why do you have a height requirements?

NinjaFocus Class: Minimum age is 7. Most obstacles are reachable by those who are 48″ or taller.

NinjaCross & Yoga: minimum age is 13.

Can I bring my younger kids in to watch?

For everyone’s safety, we ask that children under 3 are not brought into the facility except for quick pick-up/drop-off situations.

What is your Dress Code?
Full-length shirt. No hand jewelry (safety). No open-toe shoes. Wear shoes that have a rubber bottom (not foam). Foam leads to slipping on such things as the spider jump, warped walls, and other similar smooth surfaces.

What if my child can’t reach something?

Coaches do not spot or lift participants. If a participant is too short or uncoordinated to reach a certain obstacle, it is deemed dangerous for them. Lifting them to such a height would prove unwise.

Can I use hand chalk?

You may use any liquid chalk, but not powder. Powder does damage to the ventilation system and causes more mess. Thank you for respecting this rule.

Can bring food/drinks into the gym space?

Do not bring food or drink inside the main gym floor. Water is okay. Keep bottles and phones off the floor. Keep all personal items in the cubbies provided.

How early should I arrive?

Please arrive at least 10 minutes early to each class. Those that arrive more than 5 minutes late will not be permitted to join the class. 

Do you offer refunds?

We do not allow for refunds. However, you can adjust a time with more than 48-hour notice.

All individuals who enter our facility (participant or not) must sign that location’s unique waiver

What is your Dress Code?
Full-length shirt. No hand jewelry (safety). No open-toe shoes. Wear shoes that have a rubber bottom (not foam). Foam leads to slipping on such things as the spider jump, warped walls, and other similar smooth surfaces.

 

How early should I arrive?

Please arrive at least 10 minutes early to each class. Those that arrive more than 5 minutes late will not be permitted to join the class. 

Why do you have a minimum age/height requirement?

NinjaFocus Class: Minimum age is 7. Most obstacles are reachable by those who are 48″ or taller.

NinjaCross & Yoga: Minimum age is 13.

What if my child can’t reach something?

Coaches do not spot or lift participants. If a participant is too short or uncoordinated to reach a certain obstacle, it is deemed dangerous for them. Lifting them to such a height would prove unwise.

Can bring food/drinks into the gym space?

Do not bring food or drink inside the main gym floor. Water is okay. Keep bottles and phones off the floor. Keep all personal items in the cubbies provided.

Do you offer refunds?

We do not allow for refunds as our classes. However, you can adjust a time with more than 48-hour notice.

All individuals who enter our facility (participant or not) must sign that location’s unique waiver

What are the basic requirements to use the Conditioning Space?

No one under 18 years old is allowed inside the space even for visiting purposes. Children, especially, should be kept outside of the space. Parents should help their/other children follow this rule.

How many people can use the Conditioning Space at the same time?

For everyone’s safety and satisfaction, we have capped the use to 6 people per block of time.

Please return all equipment to its designated space and wipe down equipment using our disinfectant wipes.

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